Customer Service Associate Vacancy

9 January 2023
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We are looking for a candidate located in Singapore to report out of our Navigate Response office.

Witt O'Brien's

Witt O’Brien’s Vessel Services team offers maritime consulting, preparedness and response management services with a focus on regulatory requirements for vessels trading in U.S. waters. Since 1983, Witt O’Brien’s (FKA O’Brien’s Response Management) has been a leader in providing comprehensive OPA 90 services for more than 800 companies totaling over 8,000 vessels trading to the U.S.

Founded by Jim O’Brien, Vessel Services remains a foundational component of Witt O’Brien’s, the leader in crisis and emergency management. We help our clients prepare for, respond to and recover from disaster. Our mission is to make them ready, RESILIENT.

There is a reason that we are a leader in the vessel services industry. Simply put, it is our people. From Qualified Individual services to vessel response plan compliance, we rely on the leadership, talents, and drive of our employees. Are you interested in becoming a part of our team? If so, take the next step and start building your career with us today.

Position Summary

We are a growing consulting firm in need of reliable and talented Customer Service Associates. Your work as a Customer Service Associate will make a real difference as you support the Vessel Services department with various tasks, including responding to customer inquiries, providing quality customer service, and assisting in resolving problems. Your work will directly impact our ability to establish and maintain service relationships with customers, enabling us to successfully initiate and deliver projects and rapidly respond to our clients’ compliance needs to keep their vessels operating safely in the US and other key areas around the world.

We are looking for a candidate located in Singapore to report out of our Navigate Response office and assist with customer needs in this area. The ideal candidate will have demonstrated experience supporting activities related to compiling, categorizing, calculating, tabulating, and verifying data. This position requires executive presence, and strong verbal and written communication skills. We are looking for a self-motivated, responsible and confident individual with a commitment to integrity and the ability to prioritize multiple projects, meet deadlines, and work collaboratively with minimal supervision. If this sounds like you, then you have found the right fit in Witt O’Brien’s.

Position Details

Reports to: Planning Director
Position Location: Singapore
Position Type:  Full-Time
FLSA Status: Non-Exempt
Pay: Hourly
Compensation: Commensurate with experience
Travel: Regional travel required

Essential Job Functions

The candidate will perform the following essential functions:

  • Creates, develops, and maintains relationships with assigned clients through regular email correspondence, phone calls and client office visits.
  • Responds to phone calls and email requests to update vessel and company information, amend regulatory plans, answer questions regarding current and new services, compliance requirements, port entry requirements, change in ownership, etc.
  • Responsible for good customer relationships, timeliness, quality of communications and products for assigned customers focused mainly in the Singapore region.
  • Updates plans, information and documentation in proprietary software database; maintains accurate and timely logs of transactions; and updates documents on shared drive.
  • Submits plan changes to Quality Control lead for review and approval. Tracks progress of changes and communicates progress status to the client.
  • Sends approved plan revisions, new plans, and regulatory approvals to the client.
  • Other duties as assigned.
  • Maintains records of existing plan status, and proactively performs updates and resubmissions as required to keep plans in compliance.
  • Notifies regulatory authorities (Coast Guard, etc.) of changes to plan as required, and follows up for regulatory approvals, all the while communicating progress status to the client as needed.

Must be able to reference and access regulations and internal guidelines in order to advise clients on their planning requirements.

Some examples of required plans are:

  • VRP (Vessel Response Plan)
  • CA VCP (California Vessel Contingency Plan)
  • PCSOPEP (Panama Canal Shipboard Oil Pollution Emergency Plan)
  • SOPEP (Shipboard Oil Pollution Emergency Plan)
  • SMPEP (Shipboard Oil Pollution Emergency Plan)
  • BWMP (Ballast Water Management Plan)
  • BFMP (Biofouling Management Plan)

Minimum Job Requirements

The candidate should possess the following:

  • Organizational skills
  • Prioritization and multi-tasking skills
  • Excellent verbal and written communication skills
  • Attention to detail
  • Ability to work independently
  • Ability to learn and follow processes and procedures
  • Ability to learn new terms
  • Experience using Microsoft Office Suite
  • Ability to use critical thinking skills

Degree: High School diploma or equivalent

Years of Experience: 2-4 years of office experience with an emphasis on customer service

This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.

Preferred Job Requirements

  • Experience in maritime or related industries
  • Experience in customer service and meeting strict deadlines
  • Understanding of USCG and EPA regulatory requirements
  • Ability to read and understand regulatory requirements
  • Understanding of cultural differences

Work Schedule

  • 8 hours daily
  • 5 business days weekly

Interested In Applying?

Please forward an up-to-date resumé and one page cover letter via email as soon as possible to TMillet@wittobriens.com

Please note that only candidates who are selected for interview will be contacted.

Job Description Disclaimer

This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.

Commitment to Diversity

  • Witt O’Brien’s is always looking for the most qualified and experienced professionals with a passion for public safety, emergency management, homeland security, disaster response, and continuity of operations.
  • We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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