Newsletter – September 2023

We look at the year’s social media trends that matter to maritime; we make sense of BBC News tangled in its own story against a summer of headlines; and there’s insight from Boeing’s 737 Max crisis – why it matters flying with the right tone as a spokesperson. How to manage reputational risks; the enigma of public speaking unravelled; and do we level with digitisation in crisis comms, or tolerate echo chambers in any incident response?

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