We want to read about tragic heroes falling from grace due to their fatal flaws and fatal mistakes

It wasn’t far into the interview when it became unclear who the interviewer and interviewee were

Effective internal communication mitigates the risk of confusion and misinformation…

The best spokespeople are those armed with credibility, eloquence and empathy.

At this point, you might ask: does cancel culture pose a threat to the maritime industry and should we be concerned?

It is hard to gauge how effective the contrition was in terms of damage control

Internet trolls lurk on every corner, waiting to pounce… you can be sure they won’t pull their punches

When emotions run high, organisations should seek to connect with their audience on an emotional level

Providing clear and unambiguous information is paramount during a crisis

Reach out to a wider audience whilst building brand equity and mindshare

The public quickly demanded answers which their crisis playbooks could not provide

Minutes for the world to learn of Notre-Dame… months before international media noticed the Amazon.

With the rise of social media, hardly a day goes by without an organisation getting mired in some social media snafu.

The court of public opinion typically portrays the crisis-stricken organisation as a dysfunctional entity plagued with systemic problems.

As the year draws to a close, organisations are reflecting on their hits and misses in 2018; their key achievements, what they could have done better, and their goals and plans for the year ahead…