P&I insurance covers media response but not reputation

Effective crisis communications is about much more than just protecting reputations

By Dustin Eno

Trump, Houthis and Ukraine – keeping news interest in a crisis

The media, including social media, offers us just a tiny snapshot of global happenings

By Dustin Eno

Starlink Onboard – and the communication risks

I can imagine some readers breaking out in a cold sweat at the thought of this…

By Dustin Eno

Trump, Trudeau and Zelensky – comparing media personas

What they have in common is that all three are very effective communicators

By Dustin Eno

Social media trends of 2023 that matter to maritime

Even the companies that own the platforms have struggled with their reputations on their own platforms

By Dustin Eno

AIS data – the danger in the hands of novices

In the hands of people without an adequate understanding of our industry AIS data causes problems

By Dustin Eno

Can AI write a press release for a maritime crisis? We tested it

There’s been much talk about the potential for AIs to replace humans for repetitive tasks

By Dustin Eno

Public perception: We’re all in it together

The crisis communications business – my business – is sometimes accused of putting lipstick on a pig.

By Dustin Eno

Elon Musk vs Tim Cook – a contrast in public speaking

As a media and presentation trainer it is tempting for me to train everyone to speak the way I do…

By Dustin Eno

Ukraine: Media advice for the maritime sector

As events continue to develop in Ukraine, shipping companies need to be aware of possible media interest in their activities.

By Dustin Eno

Making sure good news follows bad

Using good news to reverse the fortunes of an initial bad news story.

By Dustin Eno

PIO or crisis comms manager – the differences

The public information officer does not replace the need for corporate communications

By Dustin Eno

Five reasons crisis communications fail

In crisis communications there are an almost infinite number of things that can go wrong

By Dustin Eno

My pandemic crisis comms predictions – Was I right?

So, how accurate were my predictions?

By Dustin Eno

Social media monitoring: what’s possible and what’s not

Our tools and resources track more than 900 million pieces of new content every day

By Dustin Eno

2020 media by numbers: shipping coverage is up

So what did the English language media focus on this year?

By Dustin Eno

Our next webinar

A panel of experts discuss some of the latest cyber threat trends we are seeing in the maritime industry

By Dustin Eno

Wakashio: How the crisis comms could have been better

A better strategy could have lessened the damage

By Dustin Eno

Online training is the new normal, so let’s make it great

Social distancing has changed the way training is delivered

By Dustin Eno

Covid-19: global media snapshots

Coronavirus – rarely, if ever, has a single cause had such a dramatic and widespread impact.

By Dustin Eno

2010s: A decade of social media

By Dustin Eno

In a crisis everyone wants to talk to the seafarers

As connectivity improves, journalists, opposition lawyers, activists and others are becoming aware of just how easy it is to contact a vessel.

By Dustin Eno

The emotions of a crisis: From the outside

A crisis, by definition, must be out of the ordinary, it must be challenging… unpredictable

By Dustin Eno

When Seaspeak combines with Globish English

One of the basic requirements of good crisis communications is that we understand each other in one language.

By Edward Ion

#10YearChallenge: Have you been duped?

Was the #10YearChallenge simply a scheme to help train Facebook’s facial recognition algorithms?

By Dustin Eno

5 pop psychology myths that lead to crisis communications mistakes

Crisis communications strategies aim to influence how people respond, think and feel about a situation…

By Dustin Eno

AI in the newsroom: Are journalists replaceable?

If you read almost anything online, there is a good chance that you have read something written by a machine without even realising it. How far can this go?

By Dustin Eno

This issue

Winter is upon us and it’s time to batten down the hatches…

By Dustin Eno