A game of phones: taking the drama out of a crisis

Disaster strikes and it’s your phone ringing… If only crises themselves would go on strike – walk out over a pay dispute or better still, not show up at all!
Why stories refuse to die

As media outlets of all shapes and sizes produce the inevitable litany of “year in review” stories, columns, features and podcasts, it’s a good time to remind ourselves that stories often live on long… long after the event they’re about is over and done with.
Facing up to fuel – batteries included

Fuelling the future. It’s where the blue-sky thinking becomes headache-grey.
Crisis to canvas: Sea conditions attached

The seven-by-five-meter canvas of a historic wreck is as close as some of us get to the horror. Géricault’s The Raft of the Medusa is a graphic depiction of catastrophe as a French frigate sinks off Senegal; the desperate seafarers at the full mercy of a storm, the sea …and each other.
Practice isn’t enough

Practice makes perfect! Ok, “perfect” might be unrealistic, but practice can certainly make “better”. Unfortunately, it’s not enough.
If people think you’re evil, don’t get mad, prove them wrong

Stereotypes and preconceptions of any kind are hugely problematic and rarely more than passingly accurate, but they are part of how we perceive the world. Idealists may rail against stereotypes (and for good reason), but pragmatists must focus on how we can confront and address unfavourable preconceptions.
Breaking news – and fixing it

The good, the bad and the medley: how things have changed from bulletins to Twitter-feeds. Or have they?
Madrid event: Crisis communications in the maritime sector

Leading specialists in maritime crisis communications Navigate Response and Spanish Crisis Communications & Response (CC&R) firm are hosting a high-level event aimed at enhancing crisis communications knowledge for maritime professionals.
Innovative new media simulator brings maritime exercises to life

Baltic Exchange based global crisis communications company, Navigate Response, has launched a social and mainstream media simulator to improve the realism of shipping industry exercises and enhance companies’ crisis response preparations.
Should I respond to that social media comment?

It’s one of the questions I hear most often. How do you know when to ignore a comment on social media and when to respond?