A new normal – are all your staff media aware?
Media and social media training for all staff is vital These days it can seem the news media can race ahead to find the “right” voice in any story. Though times appear to be in a constant state of change, it is essential that companies are up to date with training, and not least when […]
PIO or crisis comms manager – the differences
The Public Information Officer (PIO) role within the Incident Command System (ICS) is vitally important and sits directly below the incident commander within the organisational chart. Filling this role will help to ensure an accurate flow of information about the incident response to the public. However, filling this role is not enough to protect the […]
Avoiding the crisis – when less is more
Earlier this year, the former chief executive officer of a prominent food and beverage company in Singapore pleaded guilty in court to ‘voluntarily causing hurt and intentionally causing alarm’ to a 13-year-old boy during an incident in 2019. The hapless teenager was punched in the head by the defendant, a 44-year-old French national. The food […]
Pandora – a box of facts or opinions
It’s relatively rare for journalists to create their own news. It is in many respects a reactive profession – regular readers of our newsletter and attendees of our training programmes will be familiar with how journalists identify what makes a newsworthy story. However, often journalists will conduct their own investigations in attempts to discover news […]
The vessels dragged into a bigger story
An integral part of the training Navigate Response delivers is teaching clients when to expect attention from journalists following an incident. The all-encompassing, instantaneous nature of social media means your vessel can be front page news in no time. So, we advise that senior management and crisis response teams should be ready to respond at […]
Höegh – a journey to net-zero
The conundrum – or seismic shift – now faces every sector, with the global endeavour to mainstream green.
When the drama fuels a crisis…
It doesn’t take much for a drama to exacerbate a crisis. In these crazy months, the silly season of summer spilled into chaos for the UK’s logistics and road haulage sector, highlighting a lack of qualified truck drivers behind a sham communications plan. Like it wasn’t enough juggling the lifting of pandemic restrictions, the patriation […]
Fire in the hold: containing the story
The containership, Zim Kingston remains at anchor off the west coast of Canada (as we go to press), having lost more than 100 boxes overboard and suffered a fire. Thankfully, now contained. Once again, this throws into sharp focus the ongoing issues with modern containerships and particularly those that are carrying an increasing number of […]
Newsletter November 2021
In this edition we shine a light on big ships and the stories ignited; we see how the UK logistics sector faced a fuel delivery crisis; mainstreaming green – why Hoegh’s Aurora-class carriers are making a difference. The Pandora papers story, and others – we lift a lid on investigative reporting. We also see how […]
What makes a good Crisis Manager?
I am based in Navigate’s London headquarters and the gradual lifting of Covid restrictions over the last quarter has seen the return of some elements of ‘normal’ life. Among those is meeting new people – something that has been sorely missing from many of our lives. One of the natural, inevitable questions everybody asks during […]