Connecting emotionally in a crisis
Most organisations, if not all, claim that their people are their most valuable asset. “At Company X, people are our greatest asset.” You have probably heard that slogan at some point or seen it enshrined in a company’s brand manifesto. And yet when a crisis strikes, some organisations find themselves guilty of paying lip service. […]
Titanic 110 years on. What’s changed?
More than a century ago and with catastrophic loss of life, the world’s most sophisticated ocean-going passenger vessel sank in the icy waters of the North Atlantic. The tragedy of RMS Titanic is one of the most notorious and discussed maritime losses and one from which lessons are still being learnt. Records are unclear on […]
Lloyd’s Open Form – at the centre in a major maritime crisis
Whenever there is a shipping accident which attracts mainstream media attention, one of the challenges we face as communicators is explaining unusual and often arcane terms and practises. None more so than the concept of the no-cure no-pay “Lloyd’s Open Form”, the traditional contract signed between a salvage company and a shipowner when a vessel […]
Strategy and patience – the key in any maritime salvage
Understandably, the media and public respond with awe, fascination and panic when large vessels end up in trouble. The more unusual or high-profile the location, the more intense the scrutiny. Is it any wonder so many people are agog with what’s happening with the 220,000 tonne Ever Given blocking the Suez Canal? It’s more understandable […]
Newsletter May 2021
This quarter we look at salvage and how strategy and patience are key. We consider also why Lloyds Open Form remains at the centre of most maritime calamities. Titanic 110 years ago – how would the story run today? We assess how maritime reporting has fared against the global pandemic, and how a microsite may […]
Social media monitoring: what’s possible and what’s not
Anyone who tells you they “monitor all social media” is breaking the law, or much more likely, lying. Privacy settings, data protection and scale mean that it is impossible to monitor all social media activity – but monitoring as much as possible is more important than ever. Navigate Response provides media and social media monitoring […]
Stakeholder engagement in crisis containment
More than 120,000 commuters in Singapore were affected when train services were disrupted on the evening of 14 October 2020. At the time of the incident, the disruption was the worst of its kind in the public rail network since 2017, and the latest in a series of frequent and severe disruptions that began in […]
Philippine media transformation
There was a time when Philippine media, during its heyday, spoke freely against whatever threatened society. Mainstream – or traditional – media was deemed a catalyst for freedom of speech in the domain of information and communication. It was even instrumental in toppling a tyrannical dictator in the 1980s, back when the newspaper reigned supreme. […]
A thread gone wild – Gamestop, Reddit and the real world
One of the key audiences during a crisis are your shareholders. But what happens when the shareholders become the crisis? This month has seen a highly unusual, perhaps unprecedented, event on the US stock market as traditional Wall St. hedge funds have gone toe-to-toe with amateur traders over the most unlikely of targets – Gamestop. […]
Free speech …at a cost
In the dying embers of a US administration we saw a president, so used to rallying his base of supporters on any campaign platform, now ill at ease confined to autocue – constraint concluding his term after his Twitter account was suspended. Restraint came with a script from aides, lest he should further enrage legislators […]