The emotions of a crisis: From the inside
Think about the last time you were involved in responding to and managing a crisis.A proper crisis that is. Where lives were endangered and reputations at risk. Where events evolved erratically beyond your control. Where priorities shifted rapidly and you were required to make difficult decisions based on imperfect knowledge. How did you feel at […]
Unmanned vessels: The future for carriage of goods?
Crewless vessels may have once seemed like the stuff of science fiction, but unmanned ships have become a reality. MV Yara Birkeland, advertised as the world’s first fully electric and autonomous container ship with zero emissions, is planned to start operating in the first quarter of 2020 in Norwegian coastal waters. Electric barges, dubbed the […]
Fujairah attacks – when shipping is caught up in a bigger story
The recent acts of sabotage on vessels off Fujairah in the UAE once again demonstrate the degree to which merchant shipping is forever in the public spotlight. Four merchant vessels sustained damage by what is being called a co-ordinated attack with the suspected use of limpet mines. The attack, on Sunday 12 May 2019, resulted […]
Crisis response in the U.S. – where acting locally makes common sense
“Think globally, act locally.” Yes, it’s an old cliché. But sometimes clichés help to illustrate important points. And in the case of crisis communications, this adage does just that. From a global standpoint, we know that when a maritime incident rises to the level of “crisis” there are certain communications strategies we must initiate: […]
Newsletter June 2019
Understand the headaches and protocols in US waters. Or learn some of the benefits of collaboration from our global network. The future of cargo is explained as shipping goes autonomous, as are the emotions stirred up in a any crisis. Scared of interactive media training… well with Triton you needn’t be. And there’s enough fear […]
When Seaspeak combines with Globish English
One of the basic requirements of good crisis communications is that we understand each other in one language.One of the basic requirements of good crisis communications is that the protagonists understand each other in one language. As the English language is the universal ‘language of the sea’, a basic understanding of English is an essential […]
Rumours of Hong Kong’s shipping demise…
As Hong Kong’s container terminal sector suffers yet another annual decline in volumes and slips down the global rankings to number seven in the world, it would be easy to think that the shipping sector as a whole is following the exodus of boxes over the border to the Mainland. However, in other shipping sectors […]
Public domain
I was sat on a crowded train, my inadvertent stare reaching the wrist of a guy opposite with a tattoo. A girl’s name. Romantic…? I witness something intriguing. A shift of focus to his other wrist, another name. Then, noting my gaze, the guy coyly twists his arm and there it stays contorted with one […]
Navigating precarious politics in times of strife
Kidnap and ransom Dealing with a crisis is rarely a straight forward equation but when a situation becomes politically charged it often morphs into a different beast that requires companies to embrace counter-intuitive approaches and be fluid in reading the playing field. Put simply, when the media glare is on an incident there are politicians […]
Post-crisis review – looking at the macro environment
We often witness the all-too-familiar sequence of post-crisis events; the smoke clears, the dust settles, losses are tallied, and the finger-pointing begins. Finger-pointing or the blame game has taken on a different complexion with the rise of digital media platforms and citizen journalism. Organisations find themselves increasingly facing trial by media when they are involved […]