Six rules for managing social media crises
With the rise of social media, hardly a day goes by without an organisation getting mired in some form of social media snafu. Organisations try their best to prevent a social media crisis from happening in the first place. There could be robust social media policies in place, but they amount to nothing if compliance […]
Maritime Salvage: it takes time, every time – that’s the message
When the Solomon Trader bauxite carrier ran aground on a reef in a remote part of the Solomon Islands during an unexpected gale in February, uncertainty was the only certainty moving forward. The line of thinking was that the vessel could be removed in a timely manner, and as such the owner ordered salvage experts […]
The Technological Leap – are mariners up to speed?
The world is celebrating 50 years since man’s first successful trip to the Moon and back. One cannot but marvel on how Man and Machine synergised to cope with the enormity and complexity of the lunar mission. The five decades, since the Apollo 11 mission, have seen a geometric progression in technology – today our […]
Media covering the unrest in Hong Kong – or fomenting it?
As our newsletter went to press, there was an uneasy calm in Hong Kong after 13 consecutive weeks of protest and civil unrest. Hong Kong residents, including many in the territory’s large shipping community, believe the city will never be quite the same again following the worst outbreak of violent demonstrations since Britain handed Hong […]
In a crisis everyone wants to talk to the seafarers
As connectivity improves, journalists, opposition lawyers, activists and others are becoming aware of just how easy it is to contact a vessel at sea. Journalists know that seafarers are an excellent source of information and that quoting a seafarer in their story will make the report more interesting. People would rather read about the people […]
Newsletter October 2019
A special feature launches our new online training for seafarers. There’s a look at journalism today through Hong Kong’s protests, and really understand the time salvage can take. Technology bridging the generation gap, is another conundrum investigated, and there’s the basic common-sense approach to social media, and why correcting a narrative has always mattered.
Making the network work
A global maritime crisis communications agency is only as good as its global network. A credible maritime network needs members who understand the shipping business, are plugged into local media and are able to respond locally. Navigate Response’s network has its eyes and ears on the ground in 29 countries and is available 24/7 to […]
Triton – messenger or mermaid, be you tough enough for training?
Crisis training – it can of course be a mixed bag. I mean, there’s the hostile environment session where, yelled at by a guy in a keffiyeh and desert fatigues – with my face to the floor – an abduction role-play in a suburban church hall doesn’t remotely resemble Mogadishu. Or take NATO’s desk-top option, […]
Protecting your fleet from cyber attack – start with the easy stuff
There’s no doubt the threat of a cyber attack on a fleet, an individual vessel or a company is currently exercising the minds of many a boardroom meeting in the shipping industry. Maersk, COSCO and a host of other well-known shipping industry names have already been laid low by costly and time consuming cyber attacks. […]
The emotions of a crisis: From the outside
At the very moment that the pressures of a crisis may make the crisis management team (CMT) least able to communicate clearly and effectively, people outside the organisation will be most desperate to hear from that team. As challenging and emotionally taxing as a crisis is for the CMT, it can be far more so […]