Impartiality v free speech – if you don’t want to know the score then look away now
I’m not so much a premier football fan, but a major international can grab me for 90 mins, extra time and penalties. However, the BBC’s curtailed episode of Match of the Day, without TV studio, pundits or commentators… just the crowd – that had to be compelling. Turn up the volume and I could have […]
Elon Musk – a masterclass in wrong-footing a reporter
Billionaire business magnate Elon Musk agreed to a hastily arranged live interview with the BBC at Twitter’s headquarters in San Francisco in April 2023. BBC’s technology correspondent James Clayton grilled the tech entrepreneur on various topics including his management of Twitter, the social networking platform he acquired for USD44 billion in October 2022, and his […]
Exercises – the muscle memory of crisis response
When the Deepwater Horizon rig exploded in 2010, the emergency response was unprecedented. Nearly 50,000 personnel and 7,000 vessels were deployed to the shores of the Gulf Coast. Incident management morphed into a machine – with involvement from a slew of consultancies, engineers, academics, and politicians. And Incident command reported directly to President Obama. But […]
Newsletter – May 2023
Seafarer mental health, the dangers of AIS, intercultural comms, twitter standoffs and more…
Interview Strategy – make a media interview mean something
Meaningful conversation can be a deeply personal experience. Engaging with another person with such openness can be a delicate procedure. This becomes especially true in the format of a structured interview. There are several types of one-on-one interviews. Whether it is for the media, or business-to-business, several principles remain the same. It is important to […]
Braving the bruises of a collision
In just a few months, there have been dozens of scandalous headlines
Newsletter January 2023
Fishing boat incidents, a world without news, AI, the value of ESG, management training and more
Shipping must be prepared for social media storms
Because shipping is almost entirely business-to-business (B2B) in its outlook, many in the industry assume that a social media-driven crisis is unlikely to happen to their company. Heightened social media trends usually embarrass or bring down retail, mass brand companies, right? Think McDonald’s or airlines or fashion brands which have had to scramble quickly to […]
Is ESG the value add it seems to be?
ESG factors can be material risks to a company’s operations and financial performance
Senior management training and its relevance
Effective crisis communication entails coordination at an organisation-wide level, and it is tough managing and controlling the flow of information during a crisis or emergency situation. It’s no wonder companies look to the professionals to teach them how to do it. Even then, how do you choose among the seemingly endless training options? Crisis training, […]